77cd Privacy Policy – Your Data, Our Responsibility

77cd (https://77cd.biz) is a trusted online gaming platform for users in Bangladesh. We understand that your personal data is highly sensitive, and protecting it is our top priority. This Privacy Policy explains what information we collect when you use our platform, how we use it, and how we keep it secure.

By using any 77cd service, you are considered to have accepted this Privacy Policy. Please read it carefully before joining the platform.

Key terms used in this policy and what they mean:

• "Personal Data" refers to any information that can be used to identify you, directly or indirectly.
• "Processing" refers to the collection, storage, use, modification, or deletion of data.
• "Third Party" refers to any individual or entity other than 77cd.
• "Cookie" refers to small data files stored in your browser.

77cd collects only the data necessary to provide its services — nothing more. The information collected falls into the following categories:

Beyond the information you voluntarily provide during registration, certain technical data is collected automatically while you use the platform. This data is primarily used to ensure security and enhance your experience.

77cd uses the information it collects for the following purposes. Each purpose is supported by a clear legal basis:

• Account Management: Your personal data is used to manage your registration, login, and profile.
• Payment Processing: Payment information is verified to confirm deposits and withdrawals and to prevent fraud.
• KYC & Legal Compliance: Your data is used to verify your age and confirm your identity.
• Customer Support: Your data is used to resolve issues quickly and to help manage our support team.
• Security Assurance: Data is analysed to detect and prevent suspicious logins, money laundering, and account hacking.
• Responsible Gaming: Gaming history is reviewed to identify problem gambling patterns and provide timely support.
• Service Improvement: Analytical data is used to improve platform performance and enhance the user experience.
• Promotional Communications: With your consent, we may send you emails or SMS messages about bonuses and promotions.

77cd respects your privacy and will never sell or rent your data to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to complete a transaction is shared with payment providers such as bKash, Nagad, and Rocket.
• Technology service providers: Server hosting, cybersecurity, and analytics service providers are bound by confidentiality agreements with us.
• Legal Obligation: We may be required to disclose your data in response to a court order, government investigation, or other legal process.
• Fraud Prevention: Information may be disclosed to relevant authorities if money laundering or fraud is suspected.

Outside of the circumstances listed above, your information will not be shared without your prior consent. All third-party service providers are required to comply with our privacy standards.

77cd uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help the site remember your preferences and session details.

Types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring site security. Disabling them may prevent the site from functioning properly.
• Functional cookies: Used to remember your language preference, display settings, and similar choices.
• Analytical cookies: Used to understand which parts of the site are most visited. This data is fully anonymized.
• Marketing Cookies: Used to show you relevant offers based on your preferences. You can turn this off at any time.

77cd follows industry-standard technical and organizational security measures to protect your privacy. Our key safeguards include:

• TLS/SSL Encryption: All data transmitted between your browser and our servers is protected with 256-bit encryption.
• Firewall Protection: Advanced firewalls are active at all times to prevent unauthorized access and DDoS attacks.
• Two-Factor Authentication (2FA): You can add an extra layer of verification to your account at login.
• Regular security audits: An independent team of third-party experts regularly audits the security of our systems.
• Staff Training: All staff are given thorough training on handling customer data.
• Data Minimization: Only the data we genuinely need is collected, and it is deleted once that need is met.

That said, no online environment can guarantee absolute security. We encourage you to do your part — use a strong password and never share your login credentials with anyone.

As a 77cd user, you have several important rights over your own data. We respect these rights and act on them as promptly as possible:

To exercise any of these rights, email us at support@77cd.biz. We typically respond within 30 business days.

77cd does not store your data indefinitely. Specific retention periods apply to each category of data:

• Account information: For the duration of your active account and up to 5 years after it is closed.
• Transaction & Payment Information: Up to 7 years, as required by law.
• KYC Verification Documents: Retained for 5 years after account closure.
• Gaming Activity Log: 2 years for responsible gaming monitoring purposes.
• Support Contact: 1 year after the issue is resolved.
• Cookies & session data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

After the retention period, your data is automatically deleted or anonymized so it can no longer be linked back to you.

77cd strictly prohibits anyone under 18 from using the platform. Under our privacy policy:

• Age verification at registration is a mandatory part of our process.
• We do not knowingly collect personal information from anyone under the age of 18.
• If a minor's account is identified, it will be immediately suspended and all associated data will be deleted.
• If you have concerns, parents or guardians can reach us at support@77cd.biz.

77cd may update this Privacy Policy from time to time. Changes may be made due to new legal requirements, technology updates, or service improvements.

• For significant changes, we will notify you in advance via your registered email.
• The date of each update will be clearly displayed at the top of this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• You will always have the option to close your account if you do not agree to the updated policy.

To request a copy of a previous version of this policy, email support@77cd.biz.

For any questions, complaints, or requests regarding this privacy policy, please get in touch with us. Our dedicated privacy team will work to resolve your concern promptly.

• Email: support@77cd.biz
• Live chat: Live chat button at the bottom-right corner of the platform.
• Response Time: Usually within 24 hours; up to 30 business days for complex cases.